Air
Services Department Operations |
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Event Management Group provides
Domestic and International Group Air, VIP Arrangements,
After Hours and Emergency Service, Extensions,
and Web Site Air Services over the Internet.
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Air
Analysis and Recommendations |
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Event Management Group is always
searching for the most advanced travel technology
available in the market. EMG's air department
automation has been designed and implemented around
one shared belief - customization. All training
and technology is customized specifically to each
customer and the individual event details and
protocol. EMG's customized technology is enhanced
with Cornerstone QCX software. QCX is a fully
automated quality control and file finishing software
which is able to hold all airline contract details
and rules to perform automatic checks and price
comparisons to assist in monitoring and managing
the program air budget.
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Airline
Contract Negotiations |
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EMG thoroughly researches the
best air blocks and most cost effective airfares
for each program based on group demographics provided
by the customer. The Air Purchasing Manager negotiates
the most favorable contract with each of the airlines
involved, making all efforts to minimize deposits
and any penalties for unused block seats. EMG
also works with customers who have negotiated
their own contracts directly with the airlines.
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Communication
Process with Traveler/Travel Planner |
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EMG's air department is "team"
oriented rather than based on shared project responsibilities
spread throughout a single call center. Agents
are trained to provide one-on-one personalized
customer service centered around their individual
project assignment with each agent having an available
"partner" to back them up should they
be otherwise indisposed.
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Quality
Control Procedures |
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The objective of the Quality
Control Program is to anticipate problems before
they occur and make corrections where necessary.
Through a combination of automated processes,
manual checks, and reports, the team is able to
monitor records and ensure their accuracy and
completeness.
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Reconciliation
Management |
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Once the program is completed,
a final air billing is run that includes each
participant's name and the amount of all tickets
issued for the program. Before an air bill can
be included with the final program billing it
must be reviewed and approved by the Accounting
Supervisor, the Air Purchasing Manager, and the
Air Supervisor.
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Extension
Planning |
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Special rates are negotiated at
hotels in recommended extension destinations.
An Air Coordinator works with each participant
to plan and coordinate their travel for pre or
post program hotel and airline reservations. The
information is requested from the participant
in the registration form. This gives the Air Coordinator
an opportunity to research the request and get
back to each participant with some optional information
and the associated costs involved.
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